FAQs

1 - GENERAL INFORMATION

Simply: Exhibe Flix is a service with the best Independent, Cult and Classic films from the USA and internationally. Hundreds of movies, entertainment news, trailers, bios and offers. You can watch Exhibe Flix from your living room television or the one In your hands wherever you go. Technically: Exhibe Flix is an OTT-style platform that has content accessible via SVOD. We have a catalog of more than 600 movies available to the user where they have an Internet connection. Still need Help?   CONTACT US HERE
At Exhibe Flix we feature exclusive and hard to find movies within a wide variety of genres, you can also enjoy a seven day free trial. We include film festival winners and participants which can be enjoyed on your computer, on the go, or your own television. Movie lovers can comment on and share their favorite movies making this a specialized social media channel for movies. Still need Help? CONTACT US HERE
Presenting movies that have been favorites and new discoveries excites us very much. We support independent filmmakers and international productions, bringing you action and animation, to short films, documentaries, and classics. Such movie selection at EXHIBE FLIX is also chosen by a team of movie experts dedicated to satisfy the diversity of interests. We have arrangements with major studios and distributors so we can also bring you a variety of releases. Find what we offer at Exhibeflix.com. More Questions? CONTACT US HERE

At Exhibe Flix you can also comment and discuss on your favorite movies, rate and share them with other film fans in our world community. Our news section features Hollywood, entertainment and general world news. We also provide a database where you can find Biographies and Filmographies from an array of Directors and Actors from around the world. More Questions? CONTACT US HERE

Many international movies can be seen in their original language and many may or may not be subtitled, great for an immersive experience. You can find original movie language and subtitle information under the movie Synopsis. Still need Help?   CONTACT US HERE

Exhibe Flix has everything. There are movies for all ages and tastes. Adults and children. Each movie profile will show the classification under Synopsis. Still need Help?   CONTACT US HERE

With all the variety, it is easy to feel flooded among all the possibilities. You can choose to go over the Movies menu to see search categoiries like Genre, or Most Popular, or use the search bar on the top right of the screen to look up movie titles and also actor and director names! Still need Help?   CONTACT US HERE

Exhibe Flix offers its HD titles on most devices. Minimum bandwidth: 2.5 Mbps, but we recommend at least 6Mbps to have the best experience. Still need Help?   CONTACT US HERE

When you find a movie you want to add or remove from your list, simply click on the one you want to add / remove. You will see the option "+ Add to Wishlist". The Wishlist section can be found by clicking on Profile under the Account menu, and it will list all the added movies, and you can delete them from here by clicking on the red x. Still need Help?   CONTACT US HERE

Of course. You can play, pause, and continue your movie on any other device. Still need Help?   CONTACT US HERE

Definitely. You can use all the devices you want at the same time. Still need Help?   CONTACT US HERE

At this time, Exhibe Flix is accessible through most web browsers on your computer / laptop, iPad and iPhone with iOS 8.0 or higher and tablets and phones with Android version 4.4 or higher as well as on the Sony PlayStation 3 and PlayStation 4, Xbox One in select territories - with more platforms to come! CONTACT US HERE

Yes, your Exhibe Flix subscription opens up a world to the movies and it can be enjoyed wherever you travel. Remember rights between countries vary so sometimes you may not be able to find the same movie in another location, or the audio, soundtrack or subtitles may be different from place to place. Still need Help? CONTACT US HERE

Your satisfaction is of outmost importance to us. We can achieve this by knowing your opinions, comments, problems and suggestions. At the end of each question in this sections you will find a link to our customer contact section or at the footer of each page under Contact Us. Still need Help?   CONTACT US HERE

2 - BILLING

To be able to get all account features you must Select a Plan, either the $4.99 Limited Commercials or the $6.99 No Commercial plan. Once you subscribe you will Enjoy 7 Days Free, a new movie everyday and you'll be able to comment, rate and share movies with your friends. After the 7-day free trial period, your subscription to Exhibe Flix will be automatically renewed at the plan price chosen. More Questions? CONTACT US HERE

Anyone is Welcome to check out our news section, watch trailers of new movie releases and even buy tickets to watch them in theatres. But you will need to choose from two different subscription plans to begin enjoying a nice and wide selection of favorite and hard to find movies. Still need Help? CONTACT US HERE

You may change your payment method information by logging-in to your account and going to ACCOUNT menu and clicking on UPDATE BILLING INFO menu. Once there go to New Billing Method to add your new payment information. Then click on Submit Form. Your payment method will be updated. Still need Help?   CONTACT US HERE

Exhibe Flix is a secure website that accepts any credit or debit card payments on any subscription, or on-demand movies. Still need Help?   CONTACT US HERE

Credit card transactions are completed by Stripe. Billing information is transmitted via a secure connection. We aim to make you feel safe and enjoy a great time with us. Still need Help?   CONTACT US HERE

A very important question. At this time if you need to know this date or need any billing support   CONTACT US HERE and we will contact back you within 24 hours.

Unfortunately at this time we do not offer the option to change the collection date. Still need Help?   CONTACT US HERE

We're sorry to hear this. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not change your Payment method information or cancel your account, you remain responsible for any uncollected amounts and authorize us to continue billing the Payment method. Still need Help?   CONTACT US HERE

You may cancel your EXHIBE FLIX subscription at any time, and you will continue to have access to the EXHIBE FLIX service through the end of your billing period. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL SUBSCRIPTION PERIODS. To cancel plan go to subscription settings under Account Menu and click on the Cancel Plan red button under your current plan and confirm cancellation. If you are under a plan, the system will preserve any remaining time paid for if you cancel your subscription. If you need any support CONTACT US HERE and we will contact you within 24 hours.

3 - HOW TO START AND MANAGE ACCOUNT SETTINGS

Yes, of course. Just go to SUBSCRIPTION menu and click and choose either the $4.99 or $6.99 “Select Plan” red button. Then re-enter your credit/debit card in the Billing Method form and submit, this will switch your plan. Still need Help? CONTACT US HERE

Do not worry. Just click on "Forgot your password?" on the Sign In screen, and follow the instructions. We will send you a link to the email used to open the account to restore your password. Still need Help?   CONTACT US HERE

Easily! Users can change email, password and even username. Simply head over to your account settings and change your personal info there. Still need Help? CONTACT US HERE
Credit card transactions are completed by Stripe. Billing information is transmitted via a secure connection. We aim to make you feel safe and enjoy a great time with us. Still need Help? CONTACT US HERE
Exhibe Flix is a secure website that accepts any credit or debit card payments on any subscription, or on-demand movies. Still need Help? CONTACT US HERE

4 - PROBLEMS AND SUPPORT

We are aware of how important your privacy is. To see our policy click on Privacy Policy to get more information and it can be found at the footer or bottom of every page on this website. Still need Help?   CONTACT US HERE

In this case you are only registered as a free user, to be able to get all account features you must Select a Plan, either the $4.99 Limited Commercials or the $6.99 No Commercial plan. Once you subscribe you will Enjoy 7 Days Free, a new movie everyday and you'll be able to comment, rate and share movies with your friends. Still need Help? CONTACT US HERE.

If you see a confirmation message on the screen that an email was sent to you, please check your junk email folder and add us to your list of safe contacts. If you continue to have problems, please write to us here. Still need Help?   CONTACT US HERE

There is a possibility you actually have a second account on EXHIBE FLIX on which your subscription is running. Please check if you have subscribed with another email address. Still need Help? CONTACT US HERE
If you have any questions, problems, or concerns, please CONTACT US HERE, we will get back to you in 24 hours and will be happy to help!

5 - AIRPLAY

Check that the iOS device is updated to iOS 7 or newer, that you are using a second generation or newer Apple TV device, and that "" Screen Mirroring "" is selected. If you can watch video but not hear audio make sure the Sound / Silence switch is not set to Silent. How do I stop the Airplay function? To stop using AirPlay, simply press on the playback screen, or slide your finger from the bottom of the screen to open the Control Center, press on the AirPlay symbol and choose the name of your device. This does not stop playback; simply redirect normal playback to your iOS device. Still need Help?   CONTACT US HERE

First connect your iOS device and your AirPlay device to the same Wi-Fi signal. Now, on your iOS device, swipe from the bottom of the screen to open the Control Center, press on AirPlay and choose the name of the device to which you want to send the content. Make sure you choose "" Screen Mirroring "" or mirror-screen effect. Go to ExhibeFlix.com on your iOS device. Select the title of your choice and press Play. The title will be played through AirPlay. For more information or assistance connecting AirPlay to your television and Wi-Fi network connection, visit the Apple Support section. Still need Help?   CONTACT US HERE

6 - COMPUTERS

We're sorry to hear this. If you are not receiving a video signal but you can hear the audio perfectly, you need a faster Internet connection. Do a test on your system to see if you are receiving the bandwidth you should have. If not, contact your Internet service provider (ISP). Still need Help?   CONTACT US HERE

Several factors can cause problems with reproduction. Here is a list of things you can try and that solve most problems. Clear the cache and cookies of your browser, Restart your computer, Try a different browser, Confirm that all browsers have been updated to their latest version. Make sure you are not using your browser's incognito or private mode. Confirm that cookies are enabled for third parties, turn off any software that blocks ads, turn off your modem and router, wait a few moments and then restart. Perform a speed test of your Internet to make sure you are receiving at least 2 Mbps (6 Mbps is recommended). Still need Help?   CONTACT US HERE

Unstable video that jumps or freezes is often caused by a slow Internet connection. The minimum bandwidth that you require is 2 Mbps but we recommend 6 Mbps to have the best possible experience. If you feel that the speed of your Internet meets the requirements, the first thing to do is get a new stream of video. To do this simply close the playback you are using and try to play the title again. Still need Help?   CONTACT US HERE

Absolutely. If the solutions in this FAQs have not worked, try to clear your cookies, cache and history in your browser and restart your device. Check that there are no system updates. If you do not find an answer or if you still need Help?   CONTACT US HERE

7 - TABLETS AND PHONES

We're sorry to hear this. The first thing to do is to close the session, restart your device, and log back in. Still need Help?   CONTACT US HERE

The first thing you should do is close the session, restart your device and start a new session. if this does not work try to clear the cache on the Android device and remember that the exact steps can vary according to the device you have, as well as your operating system. Still need Help?   CONTACT US HERE

We feel bad about this. In this case, silence is not golden. There are some steps we can take that can solve this problem. If you are on a computer, tablet or mobile device, make sure that the audio does work by playing some other content through another website or app. If that works, adjust the volume on the video player, making sure it is not in "" Silent "". If you are using a device that is connected to your television, check that the audio functions by playing some other content. If that works, adjust your volume, making sure it is not in "" Silence "". Still need Help?   CONTACT US HERE

Absolutely. If the solutions in this FAQs have not worked, try to restart your device and check that there are no system updates. Still need Help?   CONTACT US HERE

8 - CONNECT TELEVISION DEVICES

Yes you can connect a device to your TV using HDMI Cable with USB connector to your computer.

Our app is in the works but if you need to watch Exhibe Flix on your Roku, or any other streaming devices, you can check their mirroring capabilitites, or research how you can surf websites on them. Roku information: https://support.roku.com/article/208754928-how-to-use-screen-mirroring-with-your-mobile-device

Unstable video that jumps or freezes is often caused by a slow Internet connection. The minimum bandwidth that you require is 2 Mbps but we recommend 6 Mbps to have the best possible experience. If you feel that the speed of your Internet satisfies the requirements, the first thing to do is restart the video connection. To do this simply close the playback you are using and try to play the title again. Still need Help?   CONTACT US HERE

In this case, silence is not golden. There are some steps we can take that can solve this problem. Make sure that the audio does work by playing some other content through another website or app. If that works, adjust the volume on the video player, making sure it is not in "" Silent "". Still need Help?   CONTACT US HERE

9 - HOW TO USE YOUR FILM LOVER PROFILE

A. Any Subscribed or registered member can create their own profile where you can include basic information and any other information you would like to share with other members. This is where your wishlist, likes, reviews, and a list of movies you have watched and want to continue playing will be found. Through this profile you can choose to Follow other members and also be Followed. You can also communicate with other members through instant messaging.

B. You can access The Member Directory under Account and just click on the Yellow comment bubble on any Member you would like to communicate via instant messaging.

C. You can even communicate while sharing comments as you watch the same movie. While you are surfing anywhere on the website you will get a notification that you have received a message on the lower right hand of the screen as an orange phone icon. Click on that icon and scroll down to access your messages, and a message box will pop up where you can read messages and reply to them.

D. You can also access messages on the white My Messages button on your profile page. On the messages box you will have your message history with each member you have communicated with including Unread messages and a quick reply button. After reading your Unread messages you can  click the Back button to return to your Main mailbox which will move up to its original position. You can close the window by clicking the x at the top right hand side.

E. You can communicate with Members through the email icon if they have decided to make their email available. Once you communicate with people this way, they will appear as your connections on your profile. It's very important to note that your email tied to your account has to be the same email registered to your device. This is for security purposes. If you have any questions CONTACT US HERE.

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