Billing & Film School Program FAQs are COMING SOON! Website is on Beta Test Phase.
1 - GENERAL INFORMATION
At Exhibe Flix you can also comment and discuss on your favorite movies, rate and share them with other film fans in our world community. Our news section features Hollywood, entertainment and general world news. We also provide a database where you can find Biographies and Filmographies from an array of Directors and Actors from around the world. More Questions? CONTACT US HERE
Many international movies can be seen in their original language and many may or may not be subtitled, great for an immersive experience. You can find original movie language and subtitle information under the movie Synopsis. Still need Help? CONTACT US HERE
Exhibe Flix has everything. There are movies for all ages and tastes. Adults and children. Each movie profile will show the classification under Synopsis. Still need Help? CONTACT US HERE
With all the variety, it is easy to feel flooded among all the possibilities. You can choose to go over the Movies menu to see search categoiries like Genre, or Most Popular, or use the search bar on the top right of the screen to look up movie titles and also actor and director names! Still need Help? CONTACT US HERE
Exhibe Flix offers its HD titles on most devices. Minimum bandwidth: 2.5 Mbps, but we recommend at least 6Mbps to have the best experience. Still need Help? CONTACT US HERE
When you find a movie you want to add or remove from your list, simply click on the one you want to add / remove. You will see the option "+ Add to Wishlist". The Wishlist section can be found by clicking on Profile under the Account menu, and it will list all the added movies, and you can delete them from here by clicking on the red x. Still need Help? CONTACT US HERE
Of course. You can play, pause, and continue your movie on any other device. Still need Help? CONTACT US HERE
Definitely. You can use all the devices you want at the same time. Still need Help? CONTACT US HERE
At this time, Exhibe Flix is accessible through most web browsers on your computer / laptop, iPad and iPhone with iOS 8.0 or higher and tablets and phones with Android version 4.4 or higher as well as on the Sony PlayStation 3 and PlayStation 4, Xbox One in select territories - with more platforms to come! CONTACT US HERE
Your satisfaction is of outmost importance to us. We can achieve this by knowing your opinions, comments, problems and suggestions. At the end of each question in this sections you will find a link to our customer contact section or at the footer of each page under Contact Us. Still need Help? CONTACT US HERE
2 - BILLING
To be able to get all account features you must Select a Plan, either the $4.99 Limited Commercials or the $6.99 No Commercial plan. Once you subscribe you will Enjoy 7 Days Free, a new movie everyday and you'll be able to comment, rate and share movies with your friends. After the 7-day free trial period, your subscription to Exhibe Flix will be automatically renewed at the plan price chosen. More Questions? CONTACT US HERE
You may change your payment method information by logging-in to your account and going to ACCOUNT menu and clicking on UPDATE BILLING INFO menu. Once there go to New Billing Method to add your new payment information. Then click on Submit Form. Your payment method will be updated. Still need Help? CONTACT US HERE
Credit card transactions are completed by Stripe. Billing information is transmitted via a secure connection. We aim to make you feel safe and enjoy a great time with us. Still need Help? CONTACT US HERE
A very important question. At this time if you need to know this date or need any billing support CONTACT US HERE and we will contact back you within 24 hours.
Unfortunately at this time we do not offer the option to change the collection date. Still need Help? CONTACT US HERE
We're sorry to hear this. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not change your Payment method information or cancel your account, you remain responsible for any uncollected amounts and authorize us to continue billing the Payment method. Still need Help? CONTACT US HERE
You may cancel your EXHIBE FLIX subscription at any time, and you will continue to have access to the EXHIBE FLIX service through the end of your billing period. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL SUBSCRIPTION PERIODS. To cancel plan go to subscription settings under Account Menu and click on the Cancel Plan red button under your current plan and confirm cancellation. If you are under a plan, the system will preserve any remaining time paid for if you cancel your subscription. If you need any support CONTACT US HERE and we will contact you within 24 hours.
3 - HOW TO START AND MANAGE ACCOUNT SETTINGS
Do not worry. Just click on "Forgot your password?" on the Sign In screen, and follow the instructions. We will send you a link to the email used to open the account to restore your password. Still need Help? CONTACT US HERE
4 - PROBLEMS AND SUPPORT
When I try to Login I get a Message Saying, I Need to Select a Plan, “I Thought I was a Subscriber”?
If you see a confirmation message on the screen that an email was sent to you, please check your junk email folder and add us to your list of safe contacts. If you continue to have problems, please write to us here. Still need Help? CONTACT US HERE
5 - AIRPLAY
Check that the iOS device is updated to iOS 7 or newer, that you are using a second generation or newer Apple TV device, and that "" Screen Mirroring "" is selected. If you can watch video but not hear audio make sure the Sound / Silence switch is not set to Silent. How do I stop the Airplay function? To stop using AirPlay, simply press on the playback screen, or slide your finger from the bottom of the screen to open the Control Center, press on the AirPlay symbol and choose the name of your device. This does not stop playback; simply redirect normal playback to your iOS device. Still need Help? CONTACT US HERE
First connect your iOS device and your AirPlay device to the same Wi-Fi signal. Now, on your iOS device, swipe from the bottom of the screen to open the Control Center, press on AirPlay and choose the name of the device to which you want to send the content. Make sure you choose "" Screen Mirroring "" or mirror-screen effect. Go to ExhibeFlix.com on your iOS device. Select the title of your choice and press Play. The title will be played through AirPlay. For more information or assistance connecting AirPlay to your television and Wi-Fi network connection, visit the Apple Support section. Still need Help? CONTACT US HERE
6 - COMPUTERS
We're sorry to hear this. If you are not receiving a video signal but you can hear the audio perfectly, you need a faster Internet connection. Do a test on your system to see if you are receiving the bandwidth you should have. If not, contact your Internet service provider (ISP). Still need Help? CONTACT US HERE
Several factors can cause problems with reproduction. Here is a list of things you can try and that solve most problems. Clear the cache and cookies of your browser, Restart your computer, Try a different browser, Confirm that all browsers have been updated to their latest version. Make sure you are not using your browser's incognito or private mode. Confirm that cookies are enabled for third parties, turn off any software that blocks ads, turn off your modem and router, wait a few moments and then restart. Perform a speed test of your Internet to make sure you are receiving at least 2 Mbps (6 Mbps is recommended). Still need Help? CONTACT US HERE
Unstable video that jumps or freezes is often caused by a slow Internet connection. The minimum bandwidth that you require is 2 Mbps but we recommend 6 Mbps to have the best possible experience. If you feel that the speed of your Internet meets the requirements, the first thing to do is get a new stream of video. To do this simply close the playback you are using and try to play the title again. Still need Help? CONTACT US HERE
Absolutely. If the solutions in this FAQs have not worked, try to clear your cookies, cache and history in your browser and restart your device. Check that there are no system updates. If you do not find an answer or if you still need Help? CONTACT US HERE
7 - TABLETS AND PHONES
We're sorry to hear this. The first thing to do is to close the session, restart your device, and log back in. Still need Help? CONTACT US HERE
The first thing you should do is close the session, restart your device and start a new session. if this does not work try to clear the cache on the Android device and remember that the exact steps can vary according to the device you have, as well as your operating system. Still need Help? CONTACT US HERE
We feel bad about this. In this case, silence is not golden. There are some steps we can take that can solve this problem. If you are on a computer, tablet or mobile device, make sure that the audio does work by playing some other content through another website or app. If that works, adjust the volume on the video player, making sure it is not in "" Silent "". If you are using a device that is connected to your television, check that the audio functions by playing some other content. If that works, adjust your volume, making sure it is not in "" Silence "". Still need Help? CONTACT US HERE
Absolutely. If the solutions in this FAQs have not worked, try to restart your device and check that there are no system updates. Still need Help? CONTACT US HERE
8 - CONNECT TELEVISION DEVICES
Yes you can connect a device to your TV using HDMI Cable with USB connector to your computer.
Our app is in the works but if you need to watch Exhibe Flix on your Roku, or any other streaming devices, you can check their mirroring capabilitites, or research how you can surf websites on them. Roku information: https://support.roku.com/article/208754928-how-to-use-screen-mirroring-with-your-mobile-device
Unstable video that jumps or freezes is often caused by a slow Internet connection. The minimum bandwidth that you require is 2 Mbps but we recommend 6 Mbps to have the best possible experience. If you feel that the speed of your Internet satisfies the requirements, the first thing to do is restart the video connection. To do this simply close the playback you are using and try to play the title again. Still need Help? CONTACT US HERE
In this case, silence is not golden. There are some steps we can take that can solve this problem. Make sure that the audio does work by playing some other content through another website or app. If that works, adjust the volume on the video player, making sure it is not in "" Silent "". Still need Help? CONTACT US HERE
9 - HOW DOES THE EXHIBE FLIX FILM SCHOOLS PROGRAM WORK?
We offer a Free 1 Year subscription to exhibeflix.com to all Film School Students or any student with a valid College, or University .edu email account. Once you register you will be asked to check your email and verify your account. Then you will be taken to your subscription page which will show you our subscription plans, it will also indicate a 7 Day Trial, But do not worry you have successfully signed up for the 1 Year Free Subscription from the date you register. Still need Help? CONTACT US HERE
You will have a preliminary free 7 Day Trial but if you do not provide us within that time a valid .edu email your account will be suspended. Still need Help? CONTACT US HERE
A. Any Subscribed or registered member can create their own profile where you can include basic information and any other information you would like to share with other members. This is where your wishlist, likes, reviews, and a list of movies you have watched and want to continue playing will be found. Through this profile you can choose to Follow other members and also be Followed. You can also communicate with other members through instant messaging, just click on the Yellow comment bubble below their profile picture. Please do not fill anything under the Website (URL) space under Social Profiles, this section is for internal use. Feel free to edit your profile by uploading a profile photo, a background banner photo, a display name, a small bio, country of origin, social media links except Website, and more.
B. You can access The Member Directory under Account and just click on the Yellow comment bubble on any Member you would like to communicate via instant messaging.
C. Exhibe Flix recommends for movie lovers to enjoy their movies and comment with connections after watching because we want to receive good reviews from around the world. Movie playback may also experience some issues during instant messaging. While you are surfing anywhere on the website you will get a notification that you have received a message on the lower right hand of the screen as an orange phone icon. Click on that icon and scroll down to access your messages, and a message box will pop up where you can read messages and reply to them.
D. You can also access messages on the white My Messages button on your profile page. On the messages box you will have your message history with each member you have communicated with including Unread messages and a quick reply button. After reading your Unread messages you can click the Back button to return to your Main mailbox which will move up to its original position. By clicking over the message, for example over; [Hey i really like that actor], this will open the window to reveal your messages history with all members. And you can reply from here or from the red bubble. You can close the window by clicking the x at the top right hand side.
E. You can communicate with Members through the email icon if they have decided to make their email available. Once you communicate with people this way, they will appear as your connections on your profile. Depending on your system, in some cases when sending an email for the first time, the computer you use will ask what email provider you would like to use, Outlook, AOL, gmail, etc. Then you can use your provider to continue communication. Be mindful that in some cases the computer you use to sign in can use the email account used to register that computer.
F. The green button below each member on the Member Directory is to petition for that member to be your Connection. From your profile on the left side you can see who are your connections and connection requests pending approval.
The Send Message to Connections red button is for sending the same message to all your Connections. When you start communication with a member through email, the member becomes your connection automatically. If you have any questions CONTACT US HERE.